**Tender Heart Veterinary Care, PC: New Client Policy**

At Tender Heart Veterinary Care, PC, we are committed to providing exceptional care to both our existing and new clients. To ensure a smooth and efficient experience for all, we have implemented the following policy for new veterinary clients:

1. **Examination Fee:** In order to reserve a new patient spot on our schedule, we require an examination fee of $75.00. This fee must be paid at the time of scheduling the appointment.

2. **Payment Policy:** Payment for all veterinary services is due at the time of service. We accept all major credit cards, cash, CareCredit, and ScratchPay as forms of payment.

3. **Submission of Previous Veterinary History:** We kindly ask all new clients to submit their pet’s previous veterinary history to our client service team before their scheduled appointment. This allows our team to review the medical records and prepare for the visit ahead of time, ensuring comprehensive care for your pet.

4. **Information on Pet Behavior:** If your pet is known to be scared, fractious, or aggressive, please inform our team ahead of time. This information is crucial for our staff to prepare for your pet’s arrival and to create a positive and stress-free environment during their visit. Your pet’s comfort and safety are our top priorities.

By adhering to these policies, we aim to streamline the new client process and provide the highest standard of care for your beloved pets. Should you have any questions or require further assistance, please do not hesitate to contact our team.

Thank you for choosing Tender Heart Veterinary Care, PC. We look forward to serving you and your furry companions.