Our Veterinary Team

VIRGINIA, CUSTOMER SERVICE REPRESENTATIVE

Bio coming soon!

LORI, CUSTOMER SERVICE REPRESENTATIVE

1: What movie best describes the story of your life?
A: Sleeping With the Enemy

2: What is your favorite hobby outside of work?
A: Kayaking, jet skiing and hiking.

3: What is your biggest phobia?
A: Heights

4: What is your workplace nickname?
A: Leticia

5: Top thing you have not completed on your personal bucket list?
A:  Sky diving

6: Who is your soul pet, and why?
A: Giraffe, they are so beautiful, graceful and loveable.

7: Favorite aspect of working at THVC?
A: Helping patients (the pet) and their owners.

8: Why did you choose Veterinary Medicine as a career?
A: There is a great satisfaction in helping animals.

9: Describe your professional background?
A: I was formerly in the human medical field since I was 19 years old.

10: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: I have been in Vet Med 7 months and all with THVC so far!

AMANDA M, CUSTOMER SERVICE REPRESENTATIVE

1: What movie best describes the story of your life?
A: Buddy 1997

2: What is your favorite hobby outside of work?
A: Tricks training & building mini houses

3: What is your biggest phobia?
A: Heights & snakes

4: What is your workplace nickname?
A: Cindy Lou Who

5: Top thing you have not completed on your personal bucket list?
A: Camping on an African Safari

6: Who is your soul pet, and why?
A: Remi 4y GSD is my soul dog because he’s so brave & intimidating but so
emotional <3

7: Favorite aspect of working at THVC?
A: Interacting with all the patients and watching them grow.

8: Why did you choose Veterinary Medicine as a career?
A: Diverse workdays w/ continuous learning

9: Describe your professional background?
A: I worked in administration for a dog daycare and training facility for 2
years & I am a CCDT dog trainer

10: How many years have you worked in Veterinary Medicine, and how many
have been spent with THVC?
A: This is my first year in Vet Medicine. I have been here for 6 months

STACEY, TECH ASSISTANT

1: What movie best describes the story of your life?
A: Dumb and Dumber

2: What is your favorite hobby outside of work?
A: Riding horses, Swimming and going on walks with my pups

3: What is your biggest phobia?
A: Spiders and running out of time in life

4: What is your workplace nickname?
A: Half Pint or Little one

5: Top thing you have not completed on your personal bucket list?
A: Build a Monster Truck

6: Who is your soul pet, and why?
A: Tanner because she was such a love bug, and she was such a comforting
dog.

7: Favorite aspect of working at THVC?
A: My favorite part about working at THVC is meeting new clients and
sharing our heartwarming stories. As well as meeting new furry friends.

8: Why did you choose Veterinary Medicine as a career?
A: I chose Veterinary Medicine as a career because I want to turn my love for
animals into helping animals that are in need.

9: Describe your professional background?
A: I started here at Tender Heart in June 2023 right after I graduated high
school and I continue to learn new things every day

10: How many years have you worked in Veterinary Medicine, and how many
have been spent with THVC?
A: I have been in Veterinary Medicine for 10 months.

MONICA, VET TECH

1: What movie best describes the story of your life?
A: Apocalypse Now

2: What is your favorite hobby outside of work?
A: Painting, reading, garden design, and hiking.

3: What is your biggest phobia?
A: I’m not telling!

4: What is your workplace nickname?
A: Momo

5: Top thing you have not completed on your personal bucket list?
A: Hiking the Appalachian Trail.

6: Who is your soul pet, and why?
A: Layla, my Pitbull. She was pure comfort, love, and my child’s best friend.

7: Favorite aspect of working at THVC?
A: I love all our clients and getting to know and care for them, not just their pets. The mittens are cute too.

8: Why did you choose Veterinary Medicine as a career?
A: I always wanted to help people and animals in need. It was because of my love for animals I continued down this path.

9: Favorite part of being a Veterinary Technician?
A: I really like working with a turnaround stray and seeing dermatology issues resolve. I like phlebotomy and grooming, as well as wound care.

10: Describe your professional background?
A: I started out as a technician’s assistant and transitioned into animal control for years. I came back to vet medicine and trained up to the technician level.

11: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: I have been in Veterinary Medicine for 17 years and have spent the last 4 with THVC!

LIZZIE, CSR TRAINING CONSULTANT

1: What movie best describes the story of your life?
A: Look Who’s Talking Now #2.

2: What is your favorite hobby outside of work?
A: Crocheting, reading, and relaxing at the beach. Spending time with my husband and dog.

3: What is your biggest phobia?
A: Moths, can’t stand them!

4: What is your workplace nickname?
A: N/A

5: Top thing you have not completed on your personal bucket list?
A: Traveling, specifically Scotland, Ireland, and England.

6: Who is your soul pet, and why?
A: Gremlin, my 13-year-old Boston Terrier. Fate brought him to me as a puppy.

7: Favorite aspect of working at THVC?
A: Love the small close-unit staff.

8: Why did you choose Veterinary Medicine as a career?
A: Love helping people and their animals. I also have a great customer service voice.

9: Favorite part of your job?
A: Helping owners and having a good laugh with the staff. I can always lighten the mood after a sad or tough case.

10: Describe your professional background?
A: Studied Animal Science and Zoology at UVM. Worked in Veterinary Medicine since 2008.

11: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: I have spent  15 years in Vet Med as a receptionist/supervisor and spent 4 years at THVC.

AMANDA S, CVT PATIENT CARE COORDINATOR

Bio coming soon

BONNIE, VET TECH

1: What movie best describes the story of your life?
A: Do the Right Thing

2: What is your favorite hobby outside of work?
A: Birdwatching, antique and consignment shopping, and cooking.

3: What is your biggest phobia?
A: Drowning!

4: What is your workplace nickname?
A: Bon Bon and The Cat Whisperer

5: Top thing you have not completed on your personal bucket list?
A: Witnessing Sea turtle hatchlings running for the ocean.

6: Who is your soul pet, and why?
A: Rastus, my cat. Rastus was my reason for becoming a Veterinary Technician.

7: Favorite aspect of working at THVC?
A: All the patients and clients, of course! Also, I really enjoy working every day with my co-workers.

8: Why did you choose Veterinary Medicine as a career?
A: The compassion and empathy I feel for animals.

9: Favorite part of being a Veterinary Technician?
A: Comforting nervous cats and dogs, anesthesia monitoring. I also enjoy intensive nursing care.

10: Describe your professional background?
A: I was a PCA for the elderly for 2 years and transitioned into working at veterinary practices, including veterinary ophthalmology offices. I also work with veterinary hospice and end-of-life care, assisting with home euthanasia.

11: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: 26 years in veterinary medicine and 13.5 years with THVC!

JENNIFER, CVBL, PRACTICE MANAGER

1: What movie best describes the story of your life?
A: Bridget Jones’s Diary

2: What is your favorite hobby outside of work?
A: Mountain and Gravel biking. Anything bikes, really!

3: What is your biggest phobia?
A: Loss

4: What is your workplace nickname?
A: JL or Jenel

5: Top thing you have not completed on your personal bucket list?
A: Horseback riding on the beach!

6: Who is your soul pet, and why?
A: Klepto, one of my cats. Before he passed, he was my comfort and rock in times of struggle and celebration. There will never be another one like him.

7: Favorite aspect of working at THVC?
A: I really love working with the team at THVC; they make every day tolerable and way more fun!

8: Why did you choose Veterinary Medicine as a career?
A: There is a strong need for solid business management in the industry. I also, of course, love animals and helping clients access health care for their beloved pets.

9: Favorite part of being a business manager?
A: I really love the complexity and challenge that managing a small business brings. Many do not realize that a veterinary practice is, in fact, a small business and requires a lot of behind the scene functions.

10: Describe your professional background?
A: I started my career in corporate retail management and was able to transition my training and knowledge to business management overall.

11: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: I have been in veterinary medicine for 14.5 years. All with THVC and 3 consulting for an emergency and specialty hospital that was opening its doors from the ground up!

KAREN, LEAD VET TECH

1: What movie best describes the story of your life?
A: It’s a Wonderful Life.

2: What is your favorite hobby outside of work?
A: Car Detailing

3: What is your biggest phobia?
A: Heights and snakes!

4: What is your workplace nickname?
A: Kay

5: Top thing you have not completed on your personal bucket list?
A: Traveling.

6: Who is your soul pet, and why?
A: My Boston terrier Rudy. She was always by my side through good times and bad times.

7: Favorite aspect of working at THVC?
A: There is ease working with my co-workers; the team is a great group of professionals that are efficient and respectful.

8: Why did you choose Veterinary Medicine as a career?
A: The joy of working with animals and helping them through medicine.

9: Favorite part of being a technician?
A: Teaching clients in regards to wellness, health, and how it benefits their pets!

10: Describe your professional background?
A: Working within several veterinary practices as well as managing a humane society.

11: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: I have spent 44 years working in Vet Med, and 17 years have been with THVC!

DR. MICHAELA, DVM

Bio coming soon!

DR. JEN, DVM

1: What movie best describes the story of your life?
A: Combination of Funny Farm, Dr. Dolittle, and Bring It On.

2: What is your favorite hobby outside of work?
A: Horses, riding, driving, basically anything horse!

3: What is your biggest phobia?
A: Running out of time.

4: What is your workplace nickname?
A: Doc

5: Top thing you have not completed on your personal bucket list?
A: Visiting Italy

6: Who is your soul pet, and why?
A: Roxie, she was my first border collie. I got her as a present to myself after graduating from vet school. When visiting the litter, she was very persistent and pulled on my pant leg. Finally, I told the breeder that I would take her. They put collars on puppies when they are picked. I asked why they didn’t put one on her, and they said, “we know that puppy”. I knew I was in trouble. She grew to be the best, most comical dog I have ever had. She was with me and helped me through multiple life-changing events over the 13 years of her life. She ended up with a mass in her chest. The day that I had to euthanize her was absolutely the hardest day of my life, especially as a veterinarian.

7: Favorite aspect of working at THVC?
A: The people I work with, they for sure are my extended family, and I am really happy and love that I enjoy my work environment.

8: Why did you choose Veterinary Medicine as a career?
A: When I was younger, we had the misfortune of a few situations with pets that did not go positively. I decided to become a vet, so I know without a doubt I did everything possible for my patients.

9: Favorite part of being a veterinarian?
A: I really love complex cases and surgical procedures.,

10: Describe your professional background?
A: I started my career as a doctor in Rochester, NY. I then came back to Massachusetts and worked at two different veterinary practices as an associate vet. I also worked briefly in emergency medicine as a relief doctor just prior to opening THVC in 2005.

11: How many years have you worked in Veterinary Medicine, and how many have been spent with THVC?
A: 24 years as a veterinarian; in June, I will have owned THVC for 18 years!